All our items are in stock if listed on the Shop. Our pottery is handmade to order and can sometimes take 4 weeks for arrival. If the pottery is it in stock we will ship immediately or let you know otherwise.

Should you want to collaborate with us on a project, please get in touch via email.

If you are a new customer please use WELCOME10 for 10% off your first order! Sign up to our quarterly newsletter 'The Slice' for current offers and promotions.

We accept returns of non damaged items for 30 days from purchase. Please use a tracked postal service for the return shipping. A refund will be made on receipt of the goods.

Please get in touch with us if you are not happy with your items email alice@alicestraker.com. We will send you the postal address for your returns. Please note that customers have to pay for return postage.

We ship on Tuesdays and Thursdays via Royal Mail for smaller items and DPD for larger items. If you require your items sooner, please get in touch and we will do our best to accommodate your shipping requirements.