FAQ

Frequently Asked Questions

Product Materials

Where are our products made?

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Is the crockery dishwasher safe?

Microwave proof & dishwasher tested although we always recommend to wash all our products by hand in warm, soapy water to preserve the glaze.

Are your linens machine washable?

Yes they are. Machine wash at 40 degrees C

Shipping

What is your return policy

If you wish to return an item for some reason, please notify us as soon as possible at alice@alicestraker.comGoods must be sent back within 14 days of receiving the items. Customers are required to pay for return shipping and the order remains the customers responsibility until we receive it back - we therefore suggest you use a tracked postage service with insurance for example Royal Mail tracked. We are unable to refund on any orders that are returned to us damaged.

Alice Straker
Woodhouse
Abbey Dore
Herefordshire
‍HR2 0AL
United Kingdom

how long do bespoke orders take to ship

UK Estimated Delivery Time
‍United Kingdom - 2 – 3 days
Wallpaper 2 - 3 weeks

International Estimated Delivery Times
‍Europe – 5 – 7 days
USA – 5 – 7 days

When will my order ship

We ship orders on Tuesday’s and Thursday’s. If you require the items sooner, please get in touch at alice@alicestraker.com and we will do our best to accommodate this for you.

returns

How do I return and/or exchange my order

Please return your purchase in the original packaging. All return items must be sent using a tracked service.

Can i get a full refund

If you wish to return an item for some reason, please notify us as soon as possible. Goods must be sent back within 14 days of receiving the items. Customers are required to pay for return shipping. We are unable to refund on any orders that are returned to us damaged.

FAQs

How often do you restock

We aim to keeps stock levels up and will let you know if there is any chance that your order will be delayed.

do we work with influencers

Should you want to collaborate with us on a project, please get in touch via email.

Email Us

Discount Codes & Promotions

We occasionally offer discounts and promotions on some of our products. Sign up to our newsltter for 10% off your first order.

‘TOTALLY addicted to all of Alice's stuff! I have the placemats, coasters, aprons, Aga covers, tea towels, prints and even the postcards. Excellent quality and couldn't recommend enough!’

Verity Lyndon Stanford

‘An iconic yet evolving style is rare. Plus she brightens up any wall or dinner table.’

Lara Chapple

‘Alice’s evocative and technicolour paintings are full of nostalgia and reminiscence, and show her charming and almost childlike curiosity when it comes to exploring the world around her.’

Ellie Vincent

‘I am the lucky person who has Alice's giant eclair hanging on her wall! The textures are amazing - I just love her work’

Geva Blackett

‘Al Straker lives in a dreamlike reality which her work captures. Her imagination can be sparked by anything from a word, to cooking a meal or just going on a walk. To see the magic in life is a gift many artists don’t have, an Al applies her absolute focus to this magic.’

Name

‘I love the mats and coasters I bought recently - great colours and excellent quality. Thank you!’

Jo Rhodes