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FAQs
Frequently asked questions
UK Orders
Estimated Delivery Time
United Kingdom - 2 – 3 days
Wallpaper 2 - 3 weeks
United Kingdom - 2 – 3 days
Wallpaper 2 - 3 weeks
Pricing
(calculated on weight)
0-0.99kg = £5
1kg – 2kg = £6
2kg – 6kg = £8
6kg - 10kg = £10
11kg - 20kg = £15
Wallpaper - £12
Royal Mail - small parcels
DHL/DPD - larger items
Small items - Royal Mail
Larger items - DPD Next Day Delivery.
International Orders
Estimated Delivery Times
Europe – 5 – 7 days
USA – 5 – 7 days
Pricing
(calculated on weight )
0-1kg = £15
1kg - 2kg = £18
2kg - 5kg = £30
5kg and up = £40
Small parcels - Royal Mail
Larger items - DHL/DPD
Our shipping prices at checkout do not include any local customs and duties charges. The customer will be liable for any charges that may occur.
Do you offer Free Shipping?
We offer free shipping on orders over £100 UK only
Paintings
If you purchase a painting online, we will contact you separately with the shipping information and pricing, as this changes according to your location and the size/ cost of the Art. For UK deliveries, we ship small paintings (60cm square and under) via DPD and partner with Aardvark Art Services for the shipment of larger paintings.
The lead time for DPD shipments is 2 - 3 days. Aardvark can take up to 2/3weeks. For International shipments we use specialist Art couriers, Ebiss UK,who create bespoke wooden crates for the artwork to ensure safe shipment.
How do I return and/or exchange my order
If you wish to return an item for some reason, please notify us as soon as possible at alice@alicestraker.com
Goods must be sent back within 14 days of receiving the items. Customers are required to pay for return shipping and the order remains the customers responsibility until we receive it back - we therefore suggest you use a tracked postage service with insurance for example Royal Mail tracked. We are unable to refund on any orders that are returned to us damaged.
Alice Straker
Woodhouse
Abbey Dore
Herefordshire
HR2 0AL
United Kingdom
Goods must be sent back within 14 days of receiving the items. Customers are required to pay for return shipping and the order remains the customers responsibility until we receive it back - we therefore suggest you use a tracked postage service with insurance for example Royal Mail tracked. We are unable to refund on any orders that are returned to us damaged.
Alice Straker
Woodhouse
Abbey Dore
Herefordshire
HR2 0AL
United Kingdom
When will my order ship
We ship orders on Tuesday’s and Thursday’s. If you require the items sooner, please get in touch at alice@alicestraker.com and we will do our best to accommodate this for you.
Wallpaper Shipment
Our wallpaper is printed to order by our UK based manufacturer. The lead time for delivery is 3 / 4 weeks and the shipment fee is a flat rate of £12. Orders are sent directly from our manufacturers.
Shipping & Returns
Please get in touch with any questions you have. Feel free to email alice@alicestraker.com for any questions about sizes, products, or commissions.
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