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Shipping & Returns

UK Orders
Estimated Delivery Time
United Kingdom - 2 – 3 days

Pricing
(calculated on weight)
Small Items = £5
1kg – 2kg = £6
2kg – 6kg = £8 
6kg - 10kg = £10
11kg - 20kg = £15

Royal Mail - small parcels
DHL/DPD - larger items

Small items - Royal Mail
Larger items - DPD Next Day Delivery.

International Orders

Estimated Delivery Times
Europe – 5 – 7 days 
USA – 5 – 7 days

Pricing
(calculated on weight )
0-1kg = £15
1kg - 2kg = £18
2kg - 5kg = £30
5kg and up = £40

Small parcels - Royal Mail
Larger items - DHL/DPD

Our shipping prices at checkout do not include any local customs and duties charges. The customer will be liable for any charges that may occur.

Do you offer Free Shipping?
We offer free shipping on orders over £100 UK only
Paintings
If you purchase a painting online, we will contact you separately with the shipping information and pricing, as this changes according to your location and the size/ cost of the Art. For UK deliveries, we ship small paintings (60cm square and under) via DPD and partner with Aardvark Art Services for the shipment of larger paintings.

The lead time for DPD shipments is 2 - 3 days. Aardvark can take up to 2/3weeks. For International shipments we use specialist Art couriers, Ebiss UK,who create bespoke wooden crates for the artwork to ensure safe shipment. 

How do I return and/or exchange my order
If you wish to return an item for some reason, please notify us as soon as possible at alice@alicestraker.com

Goods must be sent back within 14 days of receiving the items. Customers are required to pay for return shipping and the order remains the customers responsibility until we receive it back - we therefore suggest you use a tracked postage service with insurance for example Royal Mail tracked. We are unable to refund on any orders that are returned to us damaged.

Alice Straker
Studio 6, Project Workshops
Lains Farm
Quarley
Andover
Hampshire
SP11 8PX
When will my order ship
We ship orders on Tuesday’s and Thursday’s. If you require the items sooner, please get in touch at alice@alicestraker.com and we will do our best to accommodate this for you.
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